How can we help?

Gmail and Google Workspace, Outlook, Hotmail and Microsoft 365, Yahoo, AOL, iCloud Mail (also with your own domain) and any provider with IMAP and SMTP over SSL/TLS. Free includes two accounts; Pro up to five.

Google Workspace works when your organisation allows app passwords.

Google asks third-party mail apps to sign in with an app password, a 16-character code you create once.

1. Turn on 2-Step Verification for your Google Account at myaccount.google.com › Security, if it isn’t on yet.
2. Open myaccount.google.com/apppasswords and sign in.
3. Type a name such as “Penvia” and tap Create.
4. Copy the 16-character password Google shows. You won’t see it again.
5. In Penvia, tap Connect your email, enter your Gmail address, tap Continue and paste the app password.

Don’t see App passwords? Your account may use Advanced Protection or only security keys, or your Workspace admin has turned app passwords off. Google’s help: Sign in with app passwords. You can revoke the password at any time on the same page; Penvia then stops syncing that account.

1. In Penvia, tap Connect your email and enter your Outlook, Hotmail, Live or work address.
2. Penvia opens Microsoft’s own sign-in page in Apple’s secure sign-in sheet. Sign in as usual, including any two-step check.
3. Review the permissions and tap Accept. Penvia never sees your Microsoft password.

Work or school account showing “Need admin approval”? Your organisation must allow Penvia first. Send your IT admin a link to this page.

Yahoo and AOL need an app password for mail apps.

1. Sign in to Yahoo Account Security (AOL: AOL Account Security).
2. Choose Generate app password (or Manage app passwords), name it “Penvia” and tap Generate.
3. In Penvia, enter your address and paste the app password.

Yahoo’s help: Generate and manage app passwords.

iCloud Mail uses an app-specific password, which needs two-factor authentication on your Apple Account.

1. Sign in at account.apple.com.
2. Open Sign-In and Security › App-Specific Passwords and generate one named “Penvia”.
3. In Penvia, enter your @icloud.com, @me.com or custom-domain address and paste the password.

Apple’s help: Sign in to apps with your Apple Account using app-specific passwords.

Yes. Enter your address and Penvia looks up your server settings automatically for many domains. If it asks, enter the IMAP server (usually port 993, SSL/TLS) and SMTP server (port 465 SSL/TLS or 587 STARTTLS) from your provider’s help pages. Penvia needs SSL/TLS.

Instant alerts for Gmail (Google sign-in) and Outlook. Yahoo, iCloud and other IMAP accounts: optional Instant alerts per account, otherwise background refresh.

For Outlook, Microsoft 365 and Gmail connected with Google sign-in, turn on Settings › Notifications › Instant alerts. It is off by default. For a Yahoo, iCloud or other IMAP account, switch on Instant alerts in that account’s Alerts settings: Penvia’s mail-watch service then keeps that account’s sign-in, encrypted, and watches its Inbox read-only for new mail (details in the Privacy Policy, section 2a). Without it, and for Gmail connected with an app password, accounts are checked while Penvia is open and when iOS runs background refresh, which iOS schedules itself, so timing is never guaranteed.

1. Check iPhone Settings › Notifications › Penvia: Allow Notifications is on.
2. Check that a Focus or Quiet hours isn’t silencing them; Priority People (Pro) can break through Focus.
3. For Outlook, make sure Instant alerts is on in Penvia’s Settings › Notifications.
4. Turn on Background App Refresh for Penvia in iPhone Settings › General.
5. Open Penvia once after updating or restarting your device.

Chats are people writing to you. Updates are newsletters, alerts and receipts. Move any sender between them with a swipe; Penvia remembers. Sorting happens on your device.

The device where you scheduled the email attempts to send it when it can run and connect. Background execution is not guaranteed. If a scheduled email is more than one hour overdue, Penvia holds it for your confirmation. Check Outbox for its status.

In a conversation, choose Remind me and pick a time, or turn on Remind me if no reply (Pro). If nobody answers, Penvia reminds you at that time and the conversation shows in Orbit. Your inbox order never changes.

With Pro, choose people who always reach you, and set hours when alerts arrive silently.

To keep Penvia fast and light, Free keeps your newest 2,000 emails per account in full (Pro: 5,000). Older ones keep the sender, subject and the start of the text, and download again when you open them. Nothing is deleted on your server, and Search also asks your provider for older mail.

Open Penvia › Settings › Penvia Pro › Restore Purchases, signed in with the same Apple Account you used to subscribe.

On iPhone or iPad: Settings › your name › Subscriptions › Penvia. On Mac: App Store › your name › Account Settings › Subscriptions. Or go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before the end of the period to avoid the next renewal. Your accounts and mail stay; Pro features stop at the end of the period.

Apple’s help: If you want to cancel a subscription from Apple.

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

No. Penvia connects directly from your device to your provider. Mail, search and sorting stay on your device. The optional push service never receives message content; the optional Instant alerts for Yahoo, iCloud and IMAP keep only that account’s encrypted sign-in and message numbers, never email. Details: Privacy Policy.

Open Penvia › Settings › Accounts, choose the account and tap Remove. Its data is deleted from this device, and its push registration and any Instant alerts sign-in are deleted from our service. Your mail on your provider’s server is not touched.

Remove your accounts in Penvia, then delete the app. There is no Penvia account to close and no copy of your mail on our servers. Sign-ins in Apple Keychain may remain on the device until the device is erased or Penvia is reinstalled and the accounts are removed. If you used Sync with iCloud, turn it off first. To ask about anything we might hold (for example a support email), write to support@penvia.app.

Yes: Settings › Export my data writes your mail, drafts and downloaded attachments to a file. The file is not encrypted, so save it only where you alone can open it.

1. For Gmail, Yahoo, AOL and iCloud use an app password, not your normal password (see above).
2. Check the address for typos and that your provider allows IMAP access.
3. For custom domains, confirm the IMAP and SMTP servers with your provider; Penvia needs SSL/TLS.
4. Work accounts may need approval from your IT admin.

Open Outbox to see its status. Check your connection and that your account still signs in; if you changed your password or revoked an app password, update it in Settings › Accounts. Scheduled emails more than one hour overdue wait for your confirmation.

Pull down to refresh. Make sure the account is signed in (Settings › Accounts). Older emails beyond the offline limit download when opened, and Search also looks on your provider’s server. If something still looks wrong, contact us from inside the app so we get your app version and device model.